Legal
Billing and Refund Policy
Last updated: March 2, 2026
This policy explains subscriptions, renewals, plan changes, failed payments, and refund handling for Iguano Inspect.
1. Subscription billing
Paid plans are billed in advance on a recurring monthly or annual cycle based on your selected plan. Plan limits and included entitlements are shown on the Pricing page.
2. Renewals and cancellation
Subscriptions renew automatically unless canceled. If you cancel at period end, access continues through the paid period and then downgrades according to plan status.
3. Plan changes
Upgrades, downgrades, and payment method changes are handled through Stripe checkout and billing portal flows. Any proration or timing behavior follows the Stripe configuration for your subscription.
4. Failed or overdue payments
If payment fails, we may retry charges and mark the subscription as past due. Continued failure may reduce entitlements, restrict actions, or downgrade access until billing is resolved.
5. Refunds
Unless required by law or expressly agreed in writing, fees are generally non-refundable after a billing period starts. If you believe a charge was made in error, contact support and we will review the case.
6. Taxes and invoicing
Taxes may apply based on your billing location and applicable regulations. Invoices, billing history, and payment methods are available through the billing portal.
7. Contact
For billing support, contact iguanoinvoices@hotmail.com.
This page summarizes billing practices for operational clarity. Contractual enterprise terms may differ where separately agreed.